Service Management Automation X (SMAX) is the first software solution for IT and Enterprise Service Management and IT Asset Management which has been built from the ground up to include machine learning and analytics. It can be deployed on premise or in the cloud, and moved from one to the other as business conditions change. It provides an engaging and modern user experience for interacting with IT and other service desks via mobile devices, intelligent chat bots, smart email, or through an easy to use web based self-service portal, and out of the box integration with market leading Universal CMDB and Discovery.
Micro Focus Service Management Automation 2018.08 has been released on August 24 and is generally available now. This SMAX release comes with improvements in various areas:
Ease of operations and enterprise readiness
- Easy installation and configuration
- In-place update allows to move SMAX Suite to the latest version seamlessly
- Portal enhancements
- All service requests submitted can be shown, filtered, and tracked by company
- Improved search relevancy for phrase searches
Extended public cloud support
- Enterprise readiness for Azure public cloud
- Improved high availability of multi-master deployments on Azure by using Azure internal load balancer
- Upgrade and migration support for AWS customers to move to latest SMAX release
- Upgrade and disaster recovery guidelines and scripts for SMAX deployment on AWS
You can find more details about the latest SMAX 2018.08 release in https://community.softwaregrp.com/t5/IT-Service-Management-Blog/August-a-hot-month-with-hot-news-SMA-2018-08-is-available/ba-p/1663256#.W4VYFzZPoSs blog.
