Service Management Automation Service Manager (SMA SM) is Micro Focus' proven and enterprise-scale IT and Enterprise Service Management and IT Asset Management solution. It provides an engaging and modern user experience for interacting with IT and other service desks via mobile devices, intelligent chat bots, smart email, or through an easy to use web based self-service portal, and out of the box integration with market leading Universal CMDB and Discovery.
SMA SM is part of Micro Focus Service Management Automation 2018.08, which has been released on August 24 and is generally available now. It includes the latest CMS 2018.08 and Service Manager 9.61 releases with enhancements in various areas:
Service Manager 9.61 enhancements in enterprise readiness and ease-of use
- Enhanced Hot Topic Analytics with improved visualization, topic clustering algorithm and removed data volume limitation
- Smart Analytics disaster recovery solution
- Support for Mandanten in smart ticket feature for ESS and SRC
- Support for Microsoft Edge and PostgressSQL
- Offerings in shopping cart of XSP can be duplicated
- Added open localization for XSP
- Copy/paste files/images in a record (applicable for SM agent)
- Copy and paste change and request task plans
CMS 2018.08 enhancements
- Increased usability through new representation for map items
- Enhanced performance with up to 500 concurrent users and reports on millions of CIs
- REST API enhancements
- New discovery attributes and SAP discovery via SAP Focused Run (FRUN) solution
You can find more details about the latest SMA SM 2018.08 release in https://community.softwaregrp.com/t5/IT-Service-Management-Blog/August-a-hot-month-with-hot-news-SMA-2018-08-is-available/ba-p/1663256#.W4VYFzZPoSs blog.
