Micro Focus Service Management Automation 2018.05 is generally available since May 25. This release introduces the Studio for Service Management Automation X (SMAX) which allows users to easily develop new process-based applications or extend existing applications in a completely codeless fashion. IT frequently needs to extend ITSM tools to support Line of Business cases, but tool customizations can be problematic if they prevent easy and cost-effective upgrades. Through Studio, our customers can extend the service desk by adding new applications without coding, which enables seamless product updates whenever needed.
SMAX can now be easily extended with Enterprise Service Management (ESM) applications and end users can consume these with the same user experience they have with IT applications. Note: Our R&D team uses Studio for developing all existing and future SMAX apps. New applications can leverage out-of-the-box functions such as business rules engine, approvals, reporting, auditing and similar.
Other key capabilities introduced in the May release include:
- Microsoft Azure production support and AWS support enhancements
- ITAM Procurement module for SMAX
- Various enhancements in portal for Service Manager customers that want to use SMAX portal XSP
- Rolling updates for both SMA-SM and SMAX
- Service catalog aggregation in SMAX in beta availability
You can find more details about the latest SMA 2018.05 release in Enter your Studio to discover new SMAX 2018.05blog. Also, if you did not have a chance to attend the webinar What’s New in Service Management Automation 2018.05 you can watch it now on demand.
