The new HP Service Anywhere December ’13 release is now available. This SaaS solution has all the key capabilities expected in a service desk plus new Social InsighT that includes intelligent self-service, engaging social collaboration and powerful analytics. With Social Insight, HP Service Anywhere delivers a new system of engagement that enables customers to connect the business and IT into one conversation to create collective insight for a competitive advantage. Social Insight can be leveraged by IT users and end-users alike to find answers faster, identify better solutions and dramatically reduce the number of requests to IT. Built with HP’s industry leading HAVEn technology, Service Anywhere has Big Data and analytic capabilities that are unmatched in today’s ITSM market. The impact of big data is seen across the solution in the IT agent workflows, the end-user experience and knowledge management. Content is delivered from both structured and unstructured data sources as a single pane view based on relevancy through powerful embedded natural search technology. Read the official announcement to learn the details on the features and benefits of this new release.

HP Service Anywhere is built on HP’s multi-tenant cloud platform and meets enterprise requirements for scalability, upgradability and disaster recovery. HP Service Anywhere moves IT from a manager of tickets to a creator of competitive advantage for the organization. If you are interested in trying the service, we welcome you to register for a free 30-day trial.