HP Service Manager 9.32 is now shipping and also available for download by existing customers. Included in Service Manager 9.32 is Process Designer for Help Desk which provides codeless configuration for service desk interactions, incident management, and problem management. 9.32 also includes enhancements to the service request portal (SRC) and extensions to the Service Manager mobility coverage. And, there are a number of other improvements.

For an overview of what’s new with Service Manager 9.32, please look at the HP ITSM blog (www.hp.com/go/itsmblog). There are a series of blog posts that starts with an overview and then have individual posts for the different new capabilities and enhancements including what are described above. A set of companion videos has also been created again starting with a 9.32 overview http://www.youtube.com/watch?v=Pwj5nEmC0EY.

HP Service Manager 9.32 is available for download now from HP Software Support and Process Designer for Help Desk is available via HP Live Network.