January 17, 2013
Host: Thomson Reuters
610 Opperman Drive
Saint Paul, MN 55123
651-687-7000
Attendees who register before 12/31/2012 are qualified to win an iPad; all attendees are eligible to win an iPod!
Please join Advanced MarketPlace, HP's premier Service Manager partner, for
the Minnesota HP Service Manager user group meeting, sponsored by Vivit, on
January 17th, in St. Paul, MN.
This will be an exciting day of networking and unique information regarding
the latest and greatest on HP Service Manager. Participate in presentations
by industry renowned Service Manager experts and discover how to best utilize
your company's investment in this leading ITSM technology!
Agenda
10:00am: Introductions
Meet the sponsors of this Vivit meeting, the AMP team, a highly regarded and trusted advisor in the Minneapolis/St. Paul area among HP Service Manager users. AMP is HP’s top partner in this space and is pleased to sponsor this quarter’s Vivit chapter meeting.
10:15am to 11:30am: HP Service Request Catalog (NEW!)
Carrie Iwanowski, HP Request Management and Service Catalog consultant, will present on HP’s new release of SRC. Attend her interactive product demonstration and ask questions relative to your environment and goals. Ms. Iwanowski was consulted by HP product development during the construction of SRC and her insight is literally second to none. (15 minutes for questions/answers)
11:45am to 12:30: Lunch
Enjoy an exceptional catered lunch while networking with other Service Manager customers.
12:30pm to 1:30pm: HP Change Management/Process Designer
John Stagaman, AMP HP Service Manager Senior Consultant, will conduct an interactive presentation on Change/Process Designer. John has extensive experience with Service Manager, having designed and implemented Incident and Change Management for highly visible customers. His in depth knowledge of the Service Manager technology is extensive and he has been recognized by HP for his participation in the HP online community. He is an expert you do not want to miss! (He is also known for his sense of humor, so be prepared for an entertaining yet informative presentation!)15 minutes for questions/answers)
15 Minute Break
1:45pm to 2:45 pm: Service Manager and Testing/ALM and Service Manager Integrations
Joey Howe, HP ALM Senior Consultant, will connect the "Dev Opps dots” and present his expertise regarding the value of testing when deploying a Service Manager re-implementation, upgrade, or additional modules. He will also speak to several integrations that exist between Service Manager and HP ALM tools .
This is an aspect that many Service Manger customers want to have a better grasp on and is an exciting addition to the typical agenda these Vivit meetings provide. Mr. Howe was an SA for HP for many year; he also brings real world experience on this topic during his time spent leading an appliations team at Bank of America. (15 minutes for questions/answers
3:00 to 4:00 Networking Hour (Complimentary appetizers provided by AMP)
Connect with other Service Manager users in the community; share goals, successes and strategies!
The iPad and iPod drawings will be held at 3:30. Must be present to win.
